Product Inspection

Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at CustomerCare@polysunglasses.com with ATTN: SHIPPING PROBLEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.

  Exchange Policy 

If you are not 100% satisfied with your purchase, you can exchange the item(s) in new and unused condition with all packing slip papers, cases in their original condition and with all original packaging and labels within 30 days for a exchange. Shipping and handling fees are not subject to a refund.

Please note that new and unused condition means that there are no marks on the item or any wear on the tags (such as the labels on the lens or our logo tags) or the bag. We sell only brand new items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

The exchange item will ship out as soon as we receive it. The First Time Exchange item is FREE Shipping.

  Return Policy

If you would like to return a product, please email our Customer Service at CustomerCare@PolySunglasses.com

The exchange items want to return for refund, we will be charge 15% restocking fee.

You can return any item within 15 business days of the shipment date. All items returned after the 15 day period, are subject to a 15% restocking fee. Item return after 30 days will not be acceptable. You must return the item(s) in new and unused condition. Item must be in original packaging, original tag label and please include the packing slip inside. Please note that we cannot issue a refund for items returned without invoice papers.

Please note that new and unused condition means that there are no marks on the item or any wear on the tags (such as the labels on the lens or our logo tags) or the bag. We sell only brand new items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

For your protection, we recommend that you use Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return. We will notify you via e-mail of your refund once we have received and processed your returned product. We will refund your money to the credit card you used to purchase your item within 30 days of receiving and processing your return. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements. We provide no refunds for unauthorized items returned to us without and Invoice papers. All merchandise being returned must be authorized before you return it, and must be arranged within 7 days of receiving your order. Our guarantee does not cover accidental damage or wear of product caused by customer.

Unauthorized returns and returned items that do not meet our guidelines become our property.

Thank You !

Please send your returned items to:

www.PolySunglasses.com

    P.O.  Box  O                           <-- ( Letter O )

    San Jose, CA 95151-0015